I'd be more-than-happy with a Firefox extension, a hack, a temporary work-around, anything that would run the Tech Console on Mac without the need for a Windows virtual machine. Don't get me wrong, I LOVE the LMI Rescue service, BUT for over $1,500 each and every year, we deserve better than having to cross our fingers and 'hope' that something. LogMeIn Rescue Technician Console How to uninstall LogMeIn Rescue Technician Console from your computer LogMeIn Rescue Technician Console is a Windows program. Read more about how to remove it from your PC. The Windows release was created by LogMeIn, Inc. Go over here where you can find out more on LogMeIn, Inc. Usually the LogMeIn Rescue.
This application works fine with Mac OS X 10.5.0 or later. This Mac app was originally developed by LogMeIn, Inc. The following version: 1.0 is the most frequently downloaded one by the program users. LogMeIn Rescue for Mac lies within System Tools, more precisely Remote Computing. Our antivirus scan shows that this Mac download is malware free.
LogMeIn Rescue - December 3, 2019, Technician Console and Rescue Applet (Mac) Technician Console Desktop App v7.10 (Previous) (Windows) LogMeIn Rescue - December 2015, Technician Console for.
I think I may have found a bug with the LMIRescue.pkg which affects Mac OS X 10.6 and above. I have experienced this issue on Macs running Snow Leopard and Lion (but haven't tested on Leopard). The problem occurs after downloading the LMIRescue.pkg(.zip) and following the usual installation screens, the Recue console doesn't start up -.
Topics in this article:
Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn Rescue. LogMeIn Rescue is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more
Technician Desktop Device System Requirements
Any computer running the LogMeIn Rescue Technician Console must meet the following system requirements.
Requirement for using the standalone version of Technician Console:
Microsoft Windows Vista and above
Apple Macintosh OS X 10.7 (Lion) and above for Technician Console for Mac desktop application
A working Internet connection (ISDN or faster if performing remote control or remote viewing)
Up to 100MB of memory plus 20MB per remote control session
Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for the browser-based Technician Console:
Microsoft Windows Vista and above
Microsoft Server 2008 and above (including 64 bit versions)
Internet Explorer 7 and above with support for 128-bit or 256-bit encryption
Firefox under version 43
Chrome and MS Edge are not supported
A working Internet connection (ISDN or faster if performing remote control or remote viewing)
Up to 100MB of memory plus 20MB per remote control session
Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for using the Collaboration version of the Technician Console:
Microsoft Windows Vista and above
A working Internet connection (ISDN or faster if performing remote control or remote viewing)
Up to 100MB of memory plus 20MB per remote control session
Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for using the Rescue Lens Technician Console:
Internet connection with minimum 800 kbit/sec bandwidth
From both the support technician's and the customer's network, the following web resources need to be accessible:
*.logmeinrescue.com domain group
Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side:
15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:
Microsoft Windows Vista and above
Microsoft Server 2008 and above (including 64 bit versions)
Apple Macintosh OS X 10.4 (Tiger) and above
Note: Rescue Applet over Mac Instant Chat supports only MAC OS X 10.6 (Snow Leopard) and above.
For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
100MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)
Choosing how to handle sessions when an unsupported OS is detected
It may happen that customers using an unsupported operating system try to start a Rescue session. Administrators have two options available in the Administration Center on the Global Settings tab under Unsupported customer OS > If an unsupported OS is detected:
Start Instant Chat session – Place the customer in an Instant Chat session.
Do not start session – Show the customer a message explaining that they cannot start a session because they are using an unsupported browser.
Customer Mobile Device System Requirements
Requirements for Using the Rescue+Mobile App
Android Requirements:
Android 4.4 and above (Android 5.0 or above recommended)
Dual-core CPU (Quad-core CPU recommended)
1 GByte RAM (2 GByte recommended)
20 MByte free space
Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Requirements for Remote Control Advanced:
For Remote Control Advanced features, certain devices also require an add-on application from Google Play.
Samsung devices powered by KNOX
The following devices running Android 4.4 and above:
LG
HTC
Honeywell Mobility Edge
Huawei
select Positivo devices
iOS Requirements:
Logmein Rescue Technician Console Download Mac Download
iOS 11 and above
20 MByte free space
Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Restriction: Advanced Remote Control is not available for iOS devices. For detailed information, see Supporting iOS Devices.
Requirements for Using the Rescue Lens Mobile App
Rescue Lens Android Requirements:
Logmein Tech Console Download
Android 4.4 or above (Android 5.0 or above recommended)
Dual-core CPU (Quad-core CPU recommended)
1 GByte RAM (2 GByte recommended)
25 MByte free space
Camera with autofocus and resolution 640*480
Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Rescue Lens iOS Requirements:
iOS 11 or above
20 MByte free space
Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
HELP FILE
How to Share your Screen with a Customer
Logmein Rescue Tech Console Download
Give a customer view-only access to your desktop with a single click.
Requirements:
The customer must be running the Rescue Applet or Calling Card
Technician Screen Sharing will not function during Instant Chat until the customer has downloaded the Rescue Applet
Technician Screen Sharing will not function when the technician is using the Technician Console for Mac.
The customer must be running a supported Windows operating system (Screen Sharing is currently not compatible with Mac)
Allow screen sharing with customers must be enabled at the Technician Group level in the Administration Center
Logmein Rescue App Download
During an active session, click the Screen Sharing button on the Chat panel or on the Session toolbar.
The customer will see your desktop in a new window.
Important: If the customer's desktop is being displayed on your screen, the customer will see a confusing 'mirror effect' during Technician Screen Sharing. To prevent confusion, do not share your desktop during remote control.
To end Technician Screen Sharing and continue the support session, click the Screen Sharing button again.
The customer can end Technician Screen Sharing by closing the screen sharing window. The session will remain active.
Logmein Technician Console Desktop App
Tip: You can also share your screen with a customer when you are participating in a Collaboration session as a Collaborating Technician.